FAQs

Our business premises are @ Unit 28, Alpha Freight, Prestwick International Airport, Prestwick, KA9 2QA.

Our normal business hours are Monday to Friday 8am to 4.30pm.

Yes we are a vat registered company. Our Vat number if you require it is 196 7425 62.

Our Call out Charge is £96 (Gas) £120 (Oil) and covers the first visit for diagnosis or the first hour, whichever comes first. Any further work and supply of materials will be quoted for.

Yes. On any Jobs over £500 in value we take a 50% deposit.

We book our engineers up weeks and months in advance and order the materials ahead of the job starting. A deposit allows us to book out your installation slot.

We accept most credit and debit cards, bank transfers and cash.

Our terms and conditions can be found here.

If you need to re arrange your job there is no charge for this.

If you want to cancel your job our policy is as follows:

If you have more than 2 weeks between cancellation of your job and your job start date you will be refunded 100% of your deposit.

If you have between one week and and two weeks between cancellation and your job start date you will be refunded 50% of your deposit.

If you Cancel with less than seven days between cancellation and your job start date we will refund you 25% of your deposit.

For a boiler installation we would always aim to have your job completed in 1 day for a Combi swap or 1 to 2 days for a conversion. This may vary based on the job.

Yes we have a skip at our warehouse and we will remove all rubbish from site on a Daily basis. This includes packaging from anything that we have supplied, your old boiler or bathroom suite and your old hot water and cold water storage tanks.

No, as long as you are there on day one for our engineers arriving and can leave us a spare set of keys. This way you can go about your day with minimal disruption.

During a boiler change you may be without hot water for the duration of the job.

For Bathrooms and boilers there may be times where we need to have the cold water off but we will strive to keep this to a minimum.

During a boiler change your gas will need to be off for a period of time but we will try and keep this to a minimum.

Yes, we can supply and install all types of smart thermostats. Please get in touch for more information.

If you have any issues with your installation Andy Mckenzie Plumbing & Gas Services are always your first port of call. We will send an engineer out to check the issue over and if required we will call the manufacturer to arrange an engineer call out under warranty/guarantee.

The only requirement to keep your Guarantee / Warranty valid is to have your boiler serviced annually on or around the anniversary of your boilers installation date. We can take care of this for you and will remind you 52 days before it is due. We currently charge £72 for a gas boiler service and £96 for an oil boiler service.

We will take care of registering your guarantee / warranty with the boiler manufacturer on your behalf.

All manufacturer branded components are covered under the boiler Guarantee / Warranty.

A Gas boiler service is £72 and an Oil boiler Service is £96. A boiler service can only be carried out on a working boiler.

Your boiler should be serviced at least once every 12 months.

A boiler service takes approximately an hour.

Yes, our boiler service and central heating care plans can be found here.